These Terms and Conditions, together with our privacy policy govern your use of our website. By using or accessing, or ordering goods from or visiting www.annelieseoflondon.com, you agree and/or affirm to be bound by these Terms and Conditions, which are subject to change periodically. If you object to any of these Terms and Conditions or our Privacy Policy, you must not use our Website or Services.


The contract between You and Us is legally binding. Your order constitutes an offer to us to buy a product subject to these Terms & Conditions. We are entitled to refuse an order by you at any time, for any reason.

By placing and paying for an order on the Site and upon receiving confirmation from us you will have entered into a binding contract upon these terms and conditions and confirm that you are legally entitled to do so.

By agreeing to these Terms & Conditions, you are agreeing that you are at least the age of majority in your place of residence. By agreeing to these terms and conditions you warrant and represent that you have given your consent to allow any of your dependents to use this site.

You must also hold a credit or debit card of a bank account that is acceptable to us. You may pay for the goods you buy from us by using a debit or credit card through our online payment facility, Stripe. The list of payment types Stripe accepts is Visa, American Express and MasterCard. You must ensure that you have the sufficient funds to make the purchase. The item/s will only be dispatched once your payment has been authorised and your card will be debited. The customer’s ownership of the item/s will only take place once when we have received full payment.

Payment for the item/s and all applicable charges is in advance.

When placing an order on the Site, you agree that all details provided are true, accurate, current and complete, and that your are the owner of the payment card and have the right amount of funds to cover the cost and delivery of your order/s.

When you place an order, you will receive an email to confirm the receipt of your order – this is NOT confirmation that your order has been accepted or completed. Confirmation of your order is only confirmed when you receive a confirmation email which will be sent when your goods have been dispatched – this is the point at which you will have entered a binding contract with us.

Any changes that must be made to your order, or if your order must be cancelled, we may notify you by contacting the e-mail, contact number, or billing address that you have provided us with when placing your order.


International orders, especially orders from countries outside of the European Union (“EU”) might be subject to customs duties, taxes, and import duties. The customer and recipient in the destination country is the importer and is responsible for all import fees, taxes and duties.


Our prices, as shown clearly on the Site are in pounds sterling (£). You will be charged in pounds sterling even if you live outside of the UK. 

The price of a product is inclusive of VAT rates except where we say otherwise.

The price of a product does not include delivery charges. Our delivery charges are shown on our Delivery & Returns page.

International transactions on overseas orders may incur bank charges.

The delivery costs are clearly shown and invoiced at the end of the order process, in addition to the price of the products.

Prices for our products may alter from time to time without notice, but changes will not affect any order which we have confirmed with a dispatch email confirmation. We shall not be liable to you or to any third-party for any price variations, or terminations of the service offered.


Our products have limited quantities and limited availability. We have ensured that we have been as accurate as possible on the display of our images with regards to the colours, and detail of each product. All product descriptions, information and product pricing are subject to change from time-to-time without notice. We are not responsible if the quality of our products and services are unable to meet your expectations or requirements. We are not responsible if any errors in our material provided on our website is not corrected or updated. We cannot guarantee, represent or warrant that your use of our products and services will be uninterrupted, timely, secure or error-free. We will not be liable to you in respect of any loss or corruption of any data, database or software. By using this Site, you expressly agree that your use of, or inability to use, the service is at your own risk. We will not be responsible or liable to you in respect of any losses that arise out of any Event/s Outside Our Control.


We reserve the right to revise or change these terms and conditions from time-to-time. We reserve the right to change or update the contents of this site at any time. Revised terms and conditions, or any other changes to the use of our website will apply from the date of the publication of the updates or changes. You agree that it is your responsibility to check our site regularly and familiarize yourself with any changes or updates to our site. Continuing to use the site after the posting of updates or changes constitutes your acceptance of those updates or changes. 


We do not warrant the completeness or accuracy of the information made available on this site. We are not responsible if material on this site is not kept up-to-date. Any reliance on the material on this site is at your own risk.


We may refuse to process a transaction or refuse to provide a service to anyone for any reason at any time. We will not be liable to you or anyone else if we do this.

If we believe a customer acts against these terms & conditions, we reserve the right to cancel, suspend or terminate their order. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. Orders will not be accepted from a customer who we have suspended. A person who is not party to the contract shall not have rights under or in connection with it.


When using this Site, you must not misuse the website – any breach of these Terms and Conditions will result in being banned from using the Site. Any attempt made to attack or hack the site would constitute a criminal offence under the ‘Computer Misues Act 1990’. All breaches will be reported to law enforcement authorities, and your identity will be disclosed.


By ordering product/s from our website, you agree not to use the product/s for any commercial, business or re-sale purposes. Commercially re-selling our products is a breach of these Terms & Conditions.


For any questions about the Terms & Conditions on this Site, please contact us by email at info@annelieseoflondon.com

For any feedback or comments you would like to make about this Site and the goods and services sold on it, please contact us by email at info@annelieseoflondon.com


Our terms and conditions are in accordance with the laws of England and will be governed by and construed in accordance with English law. All disputes relating to these terms and conditions will be settled in the English court system.